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GRACE CLEANING SYDNEY
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Privacy Policy

Last updated: 15 June 2025

GRACE CLEANING SYDNEY (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://globalclimasistemas.com or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Suburb or address (when provided for service purposes)
  • Details about the cleaning services you enquire about
  • Any other information you voluntarily provide via our contact form or email

We do not collect sensitive information (such as health information, racial or ethnic origin, or political opinions) unless you voluntarily provide it and we have your consent.

2. Contact Form Information

When you submit our contact form, we collect the information you provide (name, phone, email, service type, suburb, and message) for the purpose of responding to your enquiry and providing a quote for our carpet cleaning services.

Contact form submissions are processed via our website's contact handler and sent to our business email address. We do not use third-party marketing platforms or customer relationship management systems to process contact form data.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Schedule and deliver carpet cleaning services
  • Communicate with you about your booking or service
  • Improve our website and customer service
  • Comply with legal obligations

We will only use your personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent otherwise or we are required or authorised by law.

4. Data Storage and Retention

Personal information collected through our website is stored securely on our email systems and internal records. We retain contact enquiry data for as long as necessary to respond to your request and for a reasonable period thereafter for business record-keeping purposes (typically up to 7 years where required for business or tax records).

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in accordance with the APPs.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secure email communication for handling enquiries
  • Rate limiting and spam protection on our contact form
  • Restricted access to personal information on a need-to-know basis
  • Regular review of our data handling practices

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

6. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

  • Where required or authorised by law
  • To our professional advisers (e.g., accountants, lawyers) where necessary
  • With your consent

We do not disclose personal information to overseas recipients.

7. Cookies and Analytics

Our website does not use third-party analytics services (such as Google Analytics) or advertising tracking technologies. We only use essential cookies that may be required for basic website functionality, such as session management for our contact form rate limiting. No personal information is stored in cookies for marketing or profiling purposes.

8. Your Rights

Under the Privacy Act 1988 and the APPs, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date information
  • Make a complaint about how we handle your personal information
  • Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact: